Terms & Conditions

1. Definitions

In these Terms and Conditions:

• "We / Us / Our" refers to Nawa Watch, located at 210 Phetkasem Road, Hat Yai, Songkhla 90110, Thailand.
• "You / User" refers to any individual who uses this website or submits a service enquiry.
• "Service" refers to the watch repair, battery replacement, movement servicing, and related work we provide.
• "Website" refers to the website accessible at nawawatch.live.
• "Agreement" refers to these Terms and Conditions in their current version.

2. Acceptance of Terms

By using this website or submitting a service enquiry, you agree to be bound by these Terms. If you do not agree, please do not use the website or our services.

You must be at least 18 years old to use our website or request services. By using the site, you confirm that you have the legal capacity to enter into a binding agreement.

3. Service Description

Nawa Watch provides watch repair and maintenance services from our workshop in Hat Yai, Songkhla. Our current service offerings are:

• Battery and Pressure Check — ฿1,480
• Movement Tune — ฿2,690
• Full Care and Refinish — ฿4,110

Services are available to customers who can bring their watch to our workshop in person. We do not currently offer a postal or courier service as a standard arrangement, though we may agree to specific postal arrangements on a case-by-case basis.

Prices are quoted in Thai Baht and include all work described in the service description. They do not include any additional work identified during the service, which will be communicated to you before proceeding.

4. Your Responsibilities

When bringing a watch in for service, you agree to:

• Accurately describe the watch and its condition to the best of your knowledge
• Disclose any known damage, previous repairs, or modifications
• Collect your watch within a reasonable period after being notified that the service is complete (typically 30 days)
• Provide accurate contact information so we can reach you during the service

When using this website, you agree not to:

• Attempt to disrupt or compromise the website's security
• Submit false information through the contact form
• Use the site for any unlawful purpose

5. Service-Specific Terms

Quotes and pricing: Prices for the three standard services are fixed as listed. If an inspection reveals that additional work is needed, we will contact you before starting that work. You are under no obligation to approve additional work.

Turnaround times: We aim to complete battery services the same day, movement tunes within several days, and full care services within two to three weeks. These are estimates, not binding commitments. We will contact you if there are unexpected delays.

Uncollected watches: If a watch has not been collected within 60 days of the completion notice, we reserve the right to charge a storage fee or, after a further 30 days, to treat the watch as abandoned. We will make reasonable efforts to contact you before taking any such action.

Your property: We take care of every watch entrusted to us. However, we are not liable for pre-existing damage that was not disclosed at intake, or for issues that arise from a watch's age, prior repairs, or original manufacturing defects.

6. Intellectual Property

All content on this website — including text, design, images, and layout — is the property of Nawa Watch or is used with appropriate rights. You may not reproduce, copy, or redistribute any part of this website without our prior written consent.

7. Disclaimers

We provide services with reasonable care and skill. However, we make no specific promises about the outcome of any service. Watch servicing involves working with aged components and pre-existing conditions that are outside our control.

Website information is provided for general guidance. It does not constitute professional advice and should not be relied upon as a substitute for direct consultation with our team.

8. Limitation of Liability

To the fullest extent permitted by Thai law, our total liability to you for any claim arising from our services will not exceed the price paid for the service in question.

We are not liable for indirect, consequential, or incidental losses, including loss of enjoyment, sentimental loss, or loss of use.

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

9. Termination of Service

You may withdraw a service request at any time before work begins at no charge. Once work has begun, you may still withdraw, but you will be liable for any costs reasonably incurred to that point.

We reserve the right to decline a service request at our discretion, for example if the watch requires work beyond our scope or if we have reasonable concern about the customer's intentions.

10. Dispute Resolution

We hope to resolve any concerns informally first. Please contact us at [email protected] and we will respond within 10 working days.

If a dispute cannot be resolved informally, it will be subject to the jurisdiction of the Thai courts and governed by the laws of Thailand.

11. General Provisions

These Terms constitute the entire agreement between you and Nawa Watch regarding the use of this website and the services described. If any provision is found to be invalid or unenforceable, the remaining provisions will continue in full effect.

Our failure to enforce any provision does not constitute a waiver of our right to enforce it in the future.

12. Changes to These Terms

We may revise these Terms at any time. The updated version will be posted on this page with a revised date. Continued use of the website after changes are posted constitutes your acceptance of the revised Terms.